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這家企業(yè)得分高!湖南省公布谷物聯(lián)合收割機(jī)質(zhì)量調(diào)查結(jié)果

2021-03-17 16:43:45 來源:農(nóng)機(jī)網(wǎng)整理發(fā)布 閱讀量:31233 評論

導(dǎo)讀:調(diào)查對象為2018-2019年購買、使用滿一個作業(yè)季節(jié)且享受農(nóng)機(jī)購置補(bǔ)貼的谷物聯(lián)合收割機(jī)產(chǎn)品(包括全喂入谷物聯(lián)合收割機(jī)、半喂入谷物聯(lián)合收割機(jī))。

  【農(nóng)機(jī)網(wǎng) 熱點(diǎn)關(guān)注】 2020年,湖南省農(nóng)業(yè)農(nóng)村廳根據(jù)相關(guān)辦法,對部分在用谷物聯(lián)合收割機(jī)進(jìn)行了產(chǎn)品質(zhì)量調(diào)查,并于2021年3月12日對調(diào)查結(jié)果進(jìn)行了通報。
 
  通報表示,調(diào)查對象為2018-2019年購買、使用滿一個作業(yè)季節(jié)且享受農(nóng)機(jī)購置補(bǔ)貼的谷物聯(lián)合收割機(jī)產(chǎn)品(包括全喂入谷物聯(lián)合收割機(jī)、半喂入谷物聯(lián)合收割機(jī))。結(jié)合用戶購買量、區(qū)域代表性等因素,根據(jù)實(shí)際走訪情況,本次調(diào)查區(qū)域?yàn)槌5?、湘潭、郴州、益陽、婁底、長沙等6市。
 
  本次質(zhì)量調(diào)查的主要內(nèi)容包括安全性、可靠性、適用性和售后服務(wù)等四個方面。調(diào)查人員采取入戶調(diào)查、現(xiàn)場查證、跟蹤評測、召開座談會等方式進(jìn)行,并由用戶簽名確認(rèn),確保數(shù)據(jù)真實(shí)有效。
 
  調(diào)查采取用戶滿意度評價的方法進(jìn)行,由用戶對其使用的谷:物聯(lián)合收割機(jī)的安全性、可靠性、適用性以及售后服務(wù)狀況(以.下簡稱“三性一狀況”)4項(xiàng)內(nèi)容分別進(jìn)行滿意度評價,調(diào)查人員通過現(xiàn)場詢間、查看、取證后確認(rèn),得出不同用戶對其使用產(chǎn)品的“三性一狀況”調(diào)查指標(biāo)的單項(xiàng)滿意度分值。在此基礎(chǔ)上,按評價方法計算得出相應(yīng)企業(yè)產(chǎn)品“三性一狀況”的用戶單項(xiàng)滿意指數(shù)和用戶綜合滿意指數(shù)。將滿意指數(shù)分為五檔: 90 (含) -100分為“很滿意”; 75(含)-90分為“滿意”; 60(含)-75分為“一般”; 40(含) _60分為“不滿意”; 40分以下為“很不滿意”。將“不滿意”和“很不滿意”計為“差評”。
 
  調(diào)查結(jié)果方面,本次調(diào)查計劃調(diào)查150臺,實(shí)際完成調(diào)查150臺(調(diào)查企業(yè)、臺數(shù)及評分結(jié)果詳見附表)。調(diào)查結(jié)果顯示, 用戶對谷物聯(lián)合收割機(jī)總體滿意指數(shù)為77.61分,屬于“滿意”檔次,反映出用戶對這15家企業(yè)產(chǎn)品的總體評價較好。對“三性一狀況”4項(xiàng)內(nèi)容總體滿意指數(shù)分別為:安全性80.05分、可靠性78.23分、適用性75.17分、售后服務(wù)狀況76.99分,均為“滿意”。
 
  用戶綜合滿意指數(shù)為“滿意”的企業(yè)為11家,占調(diào)查總數(shù)的73.33%,按排名分別是江蘇沃得農(nóng)業(yè)機(jī)械有限公司、洋馬農(nóng)機(jī)(中國)有限公司、久保田農(nóng)業(yè)機(jī)械(蘇州)有限公司、星光農(nóng)機(jī)股份有限公司、中聯(lián)重機(jī)股份有限公司(原:奇瑞重工股份有限公司)、泰州常發(fā)農(nóng)業(yè)裝備有限公司、中聯(lián)重機(jī)浙江有限公司(原:奇瑞重工浙江有限公司)、雷沃重工股份有限公司(原:福田雷沃重工股份有限公司)、湖南省農(nóng)友農(nóng)業(yè)裝備股份有限公司(原:湖南省農(nóng)廣農(nóng)業(yè)裝備有限公司)、常州東風(fēng)農(nóng)機(jī)集團(tuán)有限公司、重慶鑫源農(nóng)機(jī)股份有限公司。用戶綜合滿意指數(shù)為“一般”的企業(yè)為4家,占調(diào)查總數(shù)的26.67%,分別是重慶盈豐民機(jī)械有限公司、.井關(guān)農(nóng)機(jī)(常州)有限公司、山東金大豐機(jī)械有限公司、湖南龍舟農(nóng)機(jī)股份有限公司(原:湖南中天龍舟農(nóng)機(jī)有限公司)。本次調(diào)查,用戶綜合滿意指數(shù)沒有“不滿意”或“很不滿意”的企業(yè)。
 


 

  同時,通報列出了調(diào)查中機(jī)具存在的主要問題。從調(diào)查情況來看,雖然湖南省用戶對谷物聯(lián)合收割機(jī)的整體評價較為滿意,基本能適應(yīng)湖南省水稻的收割作業(yè)要求,但谷物聯(lián)合收割機(jī)在使用過程中出現(xiàn)的部分問題也必須引起重視。
 
  1.安全性方面。一是部分產(chǎn)品安全標(biāo)志不符合要求,主要表現(xiàn)在安全標(biāo)志易脫落、材質(zhì)差、掉色及缺損等;二是部分企業(yè)產(chǎn)品的照明信號裝置如反光標(biāo)識、后反射器等未安裝,部分用戶人為拆卸后視鏡或脫落后未及時加裝;三是部分產(chǎn)品安全防護(hù)不到位,主要表現(xiàn)在割刀端部缺少防護(hù)、發(fā)動機(jī)水箱等發(fā)熱部位缺少防燙裝置等。
 
  2.可靠性方面。一是部分產(chǎn)品履帶支撐輪損壞、液壓多路閥失效、發(fā)動機(jī)主軸斷裂、皮帶和攪龍磨損等;二是部分產(chǎn)品裝配質(zhì)量不過關(guān),存在機(jī)體外殼與傳動鏈(帶)摩擦、漏谷、漏油、變速箱換擋不靈活等情況;三是部分產(chǎn)品設(shè)計不合理,存在配套動力不足、底盤離地間隙過低、劃臺低離地高度偏大等情況。3.適用性方面。-是部分產(chǎn)品作業(yè)效率低,作業(yè)小時生產(chǎn)率達(dá)不到產(chǎn)品明示值;二是部分產(chǎn)品對倒伏作物作業(yè)適用性不佳; .三是部分產(chǎn)品谷物損失率和含雜率高,作業(yè)質(zhì)量差。
 
  4.售后服務(wù)情況。存在部分企業(yè)售后服務(wù)不及時,服務(wù)承諾履行情況較差,產(chǎn)品配件供應(yīng)不足,售后人員現(xiàn)場解決問題的能力差等。
 
  通報表示,湖南省農(nóng)業(yè)農(nóng)村廳將針對此次谷物聯(lián)合收割機(jī)質(zhì)量調(diào)查中發(fā)現(xiàn)的問題,向所涉及的生產(chǎn)企業(yè)提出整改要求。相關(guān)生產(chǎn)企業(yè)應(yīng)按照整改要求,強(qiáng)化質(zhì)量安全意識,增強(qiáng)誠信經(jīng)營理念和社會責(zé)任,積板采取有效措施進(jìn)行整改。整改期為3個月。省內(nèi)企業(yè)整改結(jié)果需經(jīng)所在市州農(nóng)業(yè)農(nóng)村部門確認(rèn)。各有關(guān)市州農(nóng)業(yè)農(nóng)村部門要組織督導(dǎo)轄區(qū)內(nèi)企業(yè)按時做好整改工作,并將整改結(jié)果報省農(nóng)業(yè)農(nóng)村廳。企業(yè)收到整改通知后拒不整改或逾期達(dá)不到整改要求的,將依據(jù)《農(nóng)業(yè)機(jī)械質(zhì)量調(diào)查辦法》規(guī)定進(jìn)行處理。
 
  本文由農(nóng)機(jī)網(wǎng)(m.qktnz.cn)整理發(fā)布,資料來源:湖南省農(nóng)業(yè)農(nóng)村廳,如有侵權(quán)或異議請聯(lián)系我們。
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