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天津市公布2023年農(nóng)機質(zhì)量調(diào)查結(jié)果的通告

2024-02-19 13:12:59 來源：天津市農(nóng)業(yè)農(nóng)村委 閱讀量：15906 評論

導讀：2021-2023年天津市區(qū)域內(nèi)享受農(nóng)機購置與應(yīng)用補貼政策的輔助駕駛(系統(tǒng))設(shè)備產(chǎn)品，共涉及278臺，涉及16家企業(yè)22個型號。

　　市農(nóng)業(yè)農(nóng)村委關(guān)于公布2023年農(nóng)機質(zhì)量調(diào)查結(jié)果的通告
 
　　根據(jù)《市農(nóng)業(yè)農(nóng)村委關(guān)于下達2023年農(nóng)業(yè)機械質(zhì)量調(diào)查計劃的通知》要求，委托天津市農(nóng)業(yè)生態(tài)環(huán)境監(jiān)測與農(nóng)產(chǎn)品質(zhì)量檢測中心對2021～2023年天津市區(qū)域內(nèi)享受農(nóng)機購置與應(yīng)用補貼政策的輔助駕駛(系統(tǒng))設(shè)備開展了質(zhì)量調(diào)查，現(xiàn)將調(diào)查情況通告如下。
 
　　一、調(diào)查范圍
 
　　2021-2023年天津市區(qū)域內(nèi)享受農(nóng)機購置與應(yīng)用補貼政策的輔助駕駛(系統(tǒng))設(shè)備產(chǎn)品，共涉及278臺，涉及16家企業(yè)22個型號。
 
　　二、調(diào)查內(nèi)容及調(diào)查方法
 
　　調(diào)查主要以電話問詢的方式開展。按照用戶調(diào)查表的內(nèi)容，逐一詢問用戶對所用產(chǎn)品在安全性、可靠性、適用性以及售后服務(wù)狀況等方面的體驗情況(以下簡稱三性一狀況)，進行五級滿意度評價打分，即：很滿意(5分)、滿意(4分)、一般(3分)、不滿意(2分)、很不滿意(1分)。
 
　　三、調(diào)查結(jié)果
 
　　(一)綜合評價
 
　　通過對用戶調(diào)查表的統(tǒng)計，按照用戶滿意度測評方法對產(chǎn)品總體滿意指數(shù)和三性一狀況總體滿意指數(shù)進行統(tǒng)計，統(tǒng)計結(jié)果見表1。
 
　　本次調(diào)查產(chǎn)品總體滿意指數(shù)為97.60分，對輔助駕駛(系統(tǒng))設(shè)備產(chǎn)品用戶綜合評價總體“很滿意”。
 
　　(二)安全性
 
　　調(diào)查內(nèi)容：主要對顯示終端開機警示效果、安全操作使用說明的指導作用進行評價。
 
　　調(diào)查結(jié)果：本次調(diào)查產(chǎn)品安全性用戶滿意指數(shù)為99.69分，總體評價為“非常滿意”，為三性一狀況滿意指數(shù)最高的一項。
 
　　(三)可靠性
 
　　調(diào)查內(nèi)容：主要包括機器是否發(fā)生過故障(輕度故障不計入)，并對機具發(fā)生故障頻次、對處理故障難易程度(或費時長短)等進行評價。
 
　　調(diào)查結(jié)果：本次調(diào)查產(chǎn)品可靠性用戶滿意指數(shù)為95.54分，總體評價為“非常滿意”，為三性一狀況滿意指數(shù)最低的一項。
 
　　(四)適用性
 
　　調(diào)查內(nèi)容：主要對信號接收情況、配套農(nóng)機適用情況、作業(yè)速度適用情況、作業(yè)精度適用情況、氣候環(huán)境適用情況、配套農(nóng)具適用情況進行評價。
 
　　調(diào)查結(jié)果：本次調(diào)查產(chǎn)品適用性用戶滿意指數(shù)為96.93分，總體評價為“非常滿意”。
 
　　(五)售后服務(wù)狀況
 
　　調(diào)查內(nèi)容：主要對生產(chǎn)企業(yè)或經(jīng)銷商的售后聯(lián)系方式是否有效、三包期外配件是否容易購買情況進行調(diào)查，并對機具的配件供應(yīng)、產(chǎn)品安裝調(diào)試情況、服務(wù)承諾兌現(xiàn)情況、售后服務(wù)的及時性、售后服務(wù)人員解決問題的能力、售后服務(wù)人員的態(tài)度等進行評價。
 
　　調(diào)查結(jié)果：本次調(diào)查產(chǎn)品售后服務(wù)狀況用戶滿意指數(shù)為98.53分，總體評價為“非常滿意”。
 
　　四、調(diào)查結(jié)果分析
 
　　經(jīng)過調(diào)查，用戶總體反映產(chǎn)品比較好，但有部分用戶反映機器存在一些問題，主要集中在作業(yè)性能、產(chǎn)品質(zhì)量、售后服務(wù)方面。主要表現(xiàn)在：
 
　　一是作業(yè)性能方面，用戶主要集中反映：作業(yè)時信號弱、信號中斷，尤其是在樹下作業(yè)時信號很弱，時有時無；此外，還有用戶反映轉(zhuǎn)向不自然、地頭容易偏航、速度快出現(xiàn)不走直線現(xiàn)象。有的用戶還反映機器的作業(yè)精度存在問題，表示在作業(yè)過程中出現(xiàn)寬窄行問題。
 
　　二是產(chǎn)品質(zhì)量方面，用戶反映產(chǎn)品的操作屏出現(xiàn)黑屏現(xiàn)象、電源兩相電接觸不良，開機時信號接收較慢等問題。
 
　　三是售后服務(wù)方面，有用戶反映售后服務(wù)態(tài)度、及時性差；有用戶反映售后未能解決問題，問題主要表現(xiàn)在信號弱、信號中斷等方面。
 
　　五、有關(guān)建議
 
　　一是建議企業(yè)進一步改進產(chǎn)品設(shè)計，加強信號接收強度、優(yōu)化算法，提高作業(yè)性能。
 
　　二是建議企業(yè)加強零配件的采購工作，提高整機的質(zhì)量。
 
　　三是建議企業(yè)進一步提高售后服務(wù)意識，對經(jīng)銷商、維修人員定期培訓，提高售后服務(wù)人員的整體服務(wù)能力。
 
　　天津市農(nóng)業(yè)農(nóng)村委
　　2024年1月25日

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