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極飛全新服務(wù)體系深度解讀
2022-01-07
09:06:49
來源:極飛科技 閱讀量:20809
評論
導(dǎo)讀:當(dāng)您購買了極飛智能農(nóng)機(jī)產(chǎn)品那一刻起,擁有的不僅僅是一臺智能、高效、可靠的農(nóng)業(yè)生產(chǎn)伙伴,還有“細(xì)致、專業(yè)、便捷”的極飛服務(wù)。
【農(nóng)機(jī)網(wǎng) 明星企業(yè)】 當(dāng)您購買了極飛智能農(nóng)機(jī)產(chǎn)品那一刻起,擁有的不僅僅是一臺智能、高效、可靠的農(nóng)業(yè)生產(chǎn)伙伴,還有“細(xì)致、專業(yè)、便捷”的極飛服務(wù)。
2021 年 12 月 22 日,極飛科技推出全新售后保障體系,設(shè)立多元服務(wù)站,創(chuàng)新服務(wù)模式,組建專業(yè)的服務(wù)鐵軍,簡化服務(wù)流程,提升售后綜合體驗。用細(xì)致、專業(yè)的售后服務(wù)守護(hù)您的每一次耕耘,支持您豐收的事業(yè)。
01創(chuàng)新服務(wù)模式,及您所需
與傳統(tǒng)農(nóng)業(yè)無人機(jī)服務(wù)模式不同,全新極飛服務(wù)采用直營服務(wù)站+移動服務(wù)站+授權(quán)經(jīng)銷商等多元服務(wù)模式,由專業(yè)保障團(tuán)隊為全國用戶提供統(tǒng)一、透明、規(guī)范的售后服務(wù)。
2022 年,極飛在全國建設(shè)25 個直營服務(wù)站、50 個移動服務(wù)站,并對既有 800 多個優(yōu)質(zhì)經(jīng)銷商進(jìn)行資源整合,不斷拓寬售后服務(wù)網(wǎng)絡(luò)的覆蓋范圍,讓 100 公里內(nèi)的您可以在 1-2 個小時車程內(nèi)得到可靠、周到的極飛服務(wù)。
極飛服務(wù)擬建設(shè)服務(wù)網(wǎng)點覆蓋范圍
25 家極飛直營服務(wù)站
直營服務(wù)站由極飛自建自營,具有備用產(chǎn)品服務(wù)、設(shè)備維修保養(yǎng)、零配件供應(yīng)、培訓(xùn)等綜合服務(wù)能力,由極飛學(xué)園培訓(xùn)認(rèn)證的極飛服務(wù)團(tuán)隊,給您提供專業(yè)的一站式售后服務(wù)體驗。
當(dāng)您邁入極飛服務(wù)站大門的那刻起,即可感受到全新的極飛服務(wù)
維修過程中,您可以在休息區(qū)更舒適地等待
數(shù)百平米的前置倉,存儲維修需要的備件
50個極飛移動服務(wù)站 50輛服務(wù)車
極飛移動服務(wù)站可為您提供備用產(chǎn)品、設(shè)備維修保養(yǎng)、零配件供應(yīng)等服務(wù)。它相當(dāng)于一個小型的直營服務(wù)站,可以機(jī)動靈活地調(diào)配。在不同的作業(yè)季,通過調(diào)度平臺,將其更有效地調(diào)配到不同的作業(yè)區(qū)域,下到田間地頭為您解決困難,保障農(nóng)事作業(yè)順利進(jìn)行。
農(nóng)忙時節(jié),各區(qū)域服務(wù)保障人員駕駛移動服務(wù)車,在各作業(yè)區(qū)域內(nèi)進(jìn)行巡邏保障,讓用戶能及時享受到售后服務(wù),您可以通過 APP 端實時看到服務(wù)車的位置,更加便捷地找到距離最近的服務(wù)站和服務(wù)網(wǎng)點。
800多個授權(quán)經(jīng)銷商網(wǎng)點
極飛將授權(quán) 800 多個經(jīng)銷商網(wǎng)點,備用產(chǎn)品服務(wù)。具有相關(guān)資質(zhì)和維修能力的經(jīng)銷商,后續(xù)也可獲得售后保障權(quán)限。
高效、專業(yè)的服務(wù)團(tuán)隊為您護(hù)航
經(jīng)過極飛學(xué)園培訓(xùn)認(rèn)證的專業(yè)極飛服務(wù)團(tuán)隊,高效響應(yīng)您對農(nóng)業(yè)無人機(jī)維修時效性、便捷性、質(zhì)量保障等需求。在農(nóng)忙季節(jié),人工客服7*24 小時不間斷服務(wù),為您答疑解難。
極加服務(wù),滿足您個性化需求
在提供高效、專業(yè)的服務(wù)的同時,極飛推出更加全面的極加服務(wù),滿足更多用戶的個性化需求。極加服務(wù)包含以下內(nèi)容:
1.備用產(chǎn)品服務(wù)
極飛在全國 900 多個服務(wù)網(wǎng)點投放 6000 臺備用產(chǎn)品,只要您的無人機(jī)產(chǎn)品還在服務(wù)期限內(nèi),出現(xiàn)故障后,可以免費(fèi)獲得備用產(chǎn)品服務(wù),保障您再次快速投入作業(yè)。
2.不計免賠服務(wù)
在服務(wù)期內(nèi),當(dāng)您的無人機(jī)在正常飛行中出現(xiàn)故障造成結(jié)構(gòu)件、易損件損壞時,可以獲得不限額度、不限次數(shù)、不設(shè)免賠件的服務(wù),減少您的使用成本。
3.第三者責(zé)任險
為您的無人機(jī)提供最高60萬保額的一年期第三者責(zé)任險,全面保障您和第三方人身財產(chǎn)安全,守護(hù)您每一次飛行。
4.限時修復(fù),超時補(bǔ)償
極飛承諾為您提供 4 小時快速修復(fù)服務(wù),若維修時長超出 4 小時,極飛將補(bǔ)償您 50 元/小時的誤工費(fèi);若 24 小時未解決故障,極飛將補(bǔ)償您 500 元/天誤工費(fèi)。
5.100 公里服務(wù)半徑,超距補(bǔ)償
極飛服務(wù)100公里半徑內(nèi)觸達(dá),當(dāng)您前往最近的極飛服務(wù)網(wǎng)點的距離超出100公里時,超出的公里部分按 1 元/公里補(bǔ)貼您(往返均計),最高 100 元/次。
通過全新的極飛售后保障體系,我們以可復(fù)制的技術(shù)路徑和高效的服務(wù),賦能農(nóng)業(yè)生產(chǎn)者,讓農(nóng)業(yè)真正步入智慧農(nóng)業(yè)時代,共同創(chuàng)造可持續(xù)發(fā)展的未來。
后續(xù),我們將繼續(xù)推出極加服務(wù) 2022 年新老用戶政策、老用戶關(guān)懷計劃(含以舊換新、電池?fù)Q芯、套裝升級)和全面保養(yǎng)服務(wù),敬請關(guān)注。
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本網(wǎng)轉(zhuǎn)載并注明自其它來源(非農(nóng)機(jī)網(wǎng)m.qktnz.cn)的作品,目的在于傳遞更多信息,并不代表本網(wǎng)贊同其觀點或和對其真實性負(fù)責(zé),不承擔(dān)此類作品侵權(quán)行為的直接責(zé)任及連帶責(zé)任。其他媒體、網(wǎng)站或個人從本網(wǎng)轉(zhuǎn)載時,必須保留本網(wǎng)注明的作品第一來源,負(fù)版權(quán)等法律責(zé)任。
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