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廣西對2020年甘蔗收獲機質(zhì)量調(diào)查結(jié)果進行通報,來看看誰家得分高

2020-11-16 11:29:58 來源:農(nóng)機網(wǎng)整理發(fā)布 閱讀量:34224 評論

導讀:根據(jù)廣西農(nóng)業(yè)生產(chǎn)實際需要,為掌握在用甘蔗收獲機產(chǎn)品的安全性、可靠性、適用性和售后服務(wù)狀況等情況,2020年4月—10月,廣西壯族自治區(qū)農(nóng)業(yè)農(nóng)村廳組織開展了甘蔗收獲機產(chǎn)品質(zhì)量調(diào)查工作,并于11月12日對調(diào)查結(jié)果進行了公布。

  【農(nóng)機網(wǎng) 市場行情】 根據(jù)廣西農(nóng)業(yè)生產(chǎn)實際需要,為掌握在用甘蔗收獲機產(chǎn)品的安全性、可靠性、適用性和售后服務(wù)狀況等情況,2020年4月—10月,廣西壯族自治區(qū)農(nóng)業(yè)農(nóng)村廳組織開展了甘蔗收獲機產(chǎn)品質(zhì)量調(diào)查工作,并于11月12日對調(diào)查結(jié)果進行了公布。
 
  通報表示,此次調(diào)查在柳城縣、上思縣、來賓市興賓區(qū)、崇左市江州區(qū)、扶綏縣、寧明縣、龍州縣7個甘蔗主產(chǎn)縣(區(qū))開展。調(diào)查對象為2018年(含2018年)后購買且使用一個作業(yè)季節(jié),動力在120kw以上的切斷式甘蔗收獲機產(chǎn)品及其用戶。共調(diào)查了4家企業(yè)生產(chǎn)的8個型號產(chǎn)品,涉及100個用戶。
  
 
  調(diào)查內(nèi)容為被調(diào)查機具的用戶情況、產(chǎn)品情況,其在使用過程的安全性、可靠性、適用性、售后服務(wù)狀況(簡稱“三性一狀況”)和相關(guān)投訴、建議等。采取用戶滿意度評價的方法,即用戶對產(chǎn)品各項指標的分類數(shù)據(jù)分別進行滿意度評價,得出單項滿意指數(shù)評價;調(diào)查人員按照滿意指數(shù)評價方法計算各項滿意指數(shù)和綜合滿意度指數(shù)。評價分五檔:90~100分為很滿意,70~90分為滿意,60~70分為一般,40~60分為不滿意,40分以下為非常不滿意。
 
  調(diào)查結(jié)果顯示,用戶對甘蔗收獲機產(chǎn)品總體滿意指數(shù)綜合評分為90.68分,綜合評價為滿意。所調(diào)查產(chǎn)品均未發(fā)生過投訴案件,91%的用戶表示下次還會購買同一企業(yè)的產(chǎn)品,10%的用戶反映產(chǎn)品仍需改進。對“三性一狀況”4項內(nèi)容總體評分結(jié)果分別為安全性95.38分、可靠性88.93分、適用性86.89分、售后服務(wù)狀況95.49分,售后服務(wù)狀況得分高,適用性得分低。
 

  通報表示,在調(diào)查中發(fā)現(xiàn),雖然用戶對甘蔗收獲機整體滿意度較高,但部分產(chǎn)品的“三性一狀況”仍存在一些不能忽視的問題。
 
  (一)安全性方面。部分機型重心偏高、重心前置使前輪易損壞或無四輪驅(qū)動易打滑,存在安全隱患。
 
  (二)可靠性方面。故障發(fā)生部位主要集中在液壓油管、割刀底盤、割刀刀具及前輪易磨損等。
 
  (三)適用性方面。一是收獲損失率稍大。由于要將整桿甘蔗切成段,每一切口都會損失一定量的甘蔗,再隨著使用過程中刀具的磨損,會使莖段的兩端切口越來越粗糙,甚至擠壓成散開狀而造成損失;部分機型割臺及喂入口設(shè)計不佳,使部分倒伏彎曲的甘蔗未能及時扶起喂入通道里,造成漏拾甘蔗,通道設(shè)計不合理,也使少量甘蔗從通道中掉落,造成損失;此外,甘蔗被切段后未能拋入料斗、蔗段被除雜風機抽走等,造成損失。二是破頭率稍高。由于割臺設(shè)計影響,割刀對倒伏彎曲的甘蔗適應(yīng)能力不強,造成將甘蔗推倒或拔根;割刀磨損造成宿根蔗破頭;機手操作控制不好、不熟練,未能入土切割造成宿根蔗破頭;蔗地宜機化整理不到位,蔗壟高低不平等。
 
  (四)售后服務(wù)狀況方面。甘蔗收獲機大部分為農(nóng)機合作社或農(nóng)機大戶購買,用戶對機器使用和保養(yǎng)比較重視,且有一定的維護保養(yǎng)能力,企業(yè)對售出的機器也能很好地跟蹤服務(wù)。針對售后服務(wù)狀況(產(chǎn)品安裝調(diào)式滿意度、服務(wù)承諾兌現(xiàn)情況、機具配件供應(yīng)情況、售后服務(wù)及時性)的調(diào)查,各單項指標“很滿意”的達87%以上,售后服務(wù)狀況綜合滿意度為95.5%,用戶沒有質(zhì)量投訴情況出現(xiàn)。
 
  通報希望各相關(guān)企業(yè)針對調(diào)查發(fā)現(xiàn)的問題進行有效整改,不斷完善產(chǎn)品質(zhì)量和售后服務(wù)體系。
 
  本文由農(nóng)機網(wǎng)(m.qktnz.cn)整理發(fā)布,資料來源:廣西壯族自治區(qū)農(nóng)業(yè)農(nóng)村廳,如有侵權(quán)或異議請聯(lián)系我們。
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